Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews about "work environment"

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

378 reviews

3.0

Apr 30, 2024

Person who doesnt care about the salary and the hike they can join the company

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Better work environment. good opportunity for beginners freindly with immediade managers easy to get the job

Cons

internal politics difficult for getting hike in salary. there is no bonus for the employees no work culture cafeteria in one of disadvantage there is no proper monetory beneift

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you found the work environment positive and supportive. Our aim is to provide a welcoming space for beginners, with friendly immediate managers and a straightforward hiring process. We understand that internal politics can be a concern, and we have trained management on equality and fairness to address this issue. Salary hikes and bonuses are based on performance, and we strive to ensure that these are aligned with individual achievements. We are committed to fostering a diverse work culture to enhance the overall work environment.

5.0

Feb 14, 2024

Sky values

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Incentive is good work environment is good

Cons

Too much pressures sjjdjndndnndndndn rjrjrjdj

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are delighted to hear that our employees find our incentives and work environment favorable. We strive to create a positive and motivating workplace where employees feel valued and motivated to excel. We regularly assess and distribute workloads evenly among team members. Prioritize tasks and set realistic deadlines to avoid overwhelming individual. We encourage employees to take regular breaks throughout the day to rest and recharge, which can improve focus and productivity. We recognize and appreciate employees hard work and achievements to boost morale and motivation.

5.0

May 7, 2024

Awesome to work in this environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to move up the ladder

Cons

Pay is average but allowance is good

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. It's encouraging to hear that there are good opportunities for career advancement. Growth opportunities are crucial for employee satisfaction and motivation

5.0

Mar 28, 2024

Awesome place to work for Fresher and Experience

Analyst

Recommend

CEO approval

Business Outlook

Pros

Very flexible and comfortable place to work in FSL. FSL give lot of opportunities to both Fresher and Experience.

Cons

There is no downside i guess because everything in FSL is good environment to work

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you find the work environment flexible and comfortable, and that it provides ample opportunities for both freshers and experienced professionals. Creating a supportive and inclusive workplace where individuals can thrive and grow is a priority for us. Your positive feedback reinforces our commitment to fostering a dynamic and accommodating work environment

4.0

May 8, 2024

Best option to choose FirstSource for experienced candidates

Service excellence executive

Recommend

CEO approval

Business Outlook

Pros

Work Life balance, Understanding Management, Work Environment, Work Type flexibility

Cons

Job security and One way cab

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are proud to provide an environment that promotes a healthy work-life balance, supported by an understanding management team. We continuously strive to create a flexible work environment that meets the diverse needs of our employees while fostering a positive and productive atmosphere. We believe that offering flexibility in work types and schedules allows our team to maintain both personal well-being and professional success.

4.0

Feb 16, 2024

Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work friendly environment, will be good if u have good manager

Cons

Strict timing, no leave and increment

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We recognize the importance of a work-friendly environment and the impact of having a good manager. While our current policies regarding timing, leave, and increments may have limitations, we are dedicated to creating a supportive and positive workplace.

5.0

Jan 29, 2024

Review of FS

Customer representative

Recommend

CEO approval

Business Outlook

Pros

It was a great place for me to work with a great environment with diversified people.

Cons

I didn't face any hurdle while I worked.

Firstsource Solutions Response

We’re delighted to hear that you had a great experience working with us. It’s wonderful to know that you found our work environment to be positive and that you appreciated the diversity within our team. Creating an inclusive and welcoming workplace is a top priority for us, and your feedback reassures us that our efforts are making a difference. Thank you for sharing your positive experience; we value your contribution to our team.

5.0

Apr 16, 2024

.

Senior customer service executive

Recommend

CEO approval

Business Outlook

Pros

Good environment opportunities healthy work life culture

Cons

Shift timings split off hikes

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We appreciate your positive feedback on the work environment, opportunities, and healthy work-life culture. We understand that shift timings and split offs can be challenging, but these are implemented to meet business needs and client requirements. We strive to balance these demands with employee well-being

4.0

May 21, 2024

Employee centric

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

**Employee-Centric Company Review** * Empowers employees with decision-making authority. * Provides ample opportunities for professional development. * Fosters a culture of open communication and feedback. * Prioritizes employee well-being and work-life balance. * Offers competitive benefits and compensation packages. * Recognizes and rewards employee achievements. * Encourages employee involvement in company decision-making. * Creates a positive and inclusive work environment. * Listens to and values employee perspectives. * Invests in employee training and development programs.

Cons

**Cons:** * Limited growth opportunities within the company. * Below-average compensation and benefits package. * High workload and long working hours. * Lack of work-life balance. * Poor communication from management. * Insufficient resources and support for employees. * Unclear company goals and objectives. * Limited opportunities for professional development. * Disorganized and inefficient work processes.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are committed to being an employee-centric company. We empower our team members by granting them decision-making authority, which fosters a sense of ownership and accountability in their roles. We offer ample opportunities for professional development, ensuring that our employees can continuously grow and advance their careers. Open communication and feedback are integral to our culture, as we believe that transparency and dialogue lead to a more engaged and motivated workforce. Prioritizing employee well-being and work-life balance is central to our values, and we strive to create an environment where our team can thrive both professionally and personally. We have created more pathways for career advancement within the company. Our goal is to enhance our compensation and benefits packages to better meet the expectations and needs of our employees.

5.0

Jun 22, 2024

Awesome work atmosphere

Claim specialist

Recommend

CEO approval

Business Outlook

Pros

Competitive environment for work and balance family and work life.

Cons

In my opinion no cons .Servival of the fittest theory working there.

Viewing 49 - 51 of 378 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

WFM Real Time Assistant

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Firstsource Solutions reviews about "work environment"

Ratings by category

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Reviews by job title

Person who doesnt care about the salary and the hike they can join the company

Sky values

Awesome to work in this environment

Awesome place to work for Fresher and Experience

Best option to choose FirstSource for experienced candidates

Work

Review of FS

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Employee centric

Awesome work atmosphere

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