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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "work environment"

84% positive business outlook

Reviews by job title

378 reviews
3.0
Aug 26, 2024

Good Work Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are very helpful and supportive.

Cons

The customer service associate position only focuses on meeting targets without increasing the incentives

avatar
Firstsource Solutions Response
1y
Thank you for your feedback and for highlighting the supportive nature of our team. We are pleased to hear that you have found your colleagues to be helpful and supportive. While our primary goal is to ensure that targets are met to maintain high levels of customer satisfaction, we are continuously evaluating our incentive programs to ensure they are motivating and rewarding our employees effectively. We offer multiple training programs to support career growth and are committed to helping employees advance their skills and opportunities within the organization.
4.0
Aug 21, 2024

good

Recommend
CEO approval
Business Outlook

Pros

good work environment and supportive

Cons

not much increment is given

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. Thank you for your positive feedback! We're delighted to hear that you find the work environment supportive. We believe that fostering a collaborative and encouraging atmosphere is essential for employee success and satisfaction. We understand that competitive compensation is essential for our employees. Our increment policies are designed to reflect both individual performance and the company's overall standards. We're continually reviewing our compensation structure to ensure it aligns with industry standards and supports employee growth.
2.0
Aug 8, 2024

Overall review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good for starters in the bpo industry.

Cons

Low salary, management are disorganized, payroll always have a dispute every payout, agent gossiping toxic work environment, attrition is high which management cannot improve. Management always do bandaid solutions on things, incentive programs are low, lame engagement activities.

4.0
Aug 12, 2024

Nice

Recommend
CEO approval
Business Outlook

Pros

Best environment I worked very nice company

Cons

Nice company with lot of process

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's wonderful to hear that you consider your company to provide the best work environment and that you find it a very nice place to work! A positive work environment can make a huge difference in job satisfaction and overall well-being.
2.0
Aug 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Lots of benefits and opportunities

Cons

Very poor work environment and office ethics

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. Based on this feedback, we implemented training programs focused on workplace ethics, diversity, and inclusion to raise awareness and encourage respectful interactions among all employees. We also established a clear code of conduct that outlines acceptable behavior and promotes accountability. Regular workshops and team-building activities have been introduced to enhance collaboration and camaraderie among colleagues, helping to create a more supportive atmosphere.
5.0
Jul 4, 2024
Recommend
CEO approval
Business Outlook

Pros

It was a beautiful company where I learnt lot many things time tracking team handling inventory handling work environment was amazing

Cons

Good awesome nice environment new skills can be learnt

4.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Great Work Environment, Ease of Logistics

Cons

Gave a hard time to give me experience letter when I left the organization

avatar
Firstsource Solutions Response
1y
Thank you for your feedback. We’re pleased to hear that you found our work environment and logistics to be positive aspects of your experience with us. We apologize for the difficulties you encountered in obtaining your experience letter. Providing timely and accurate documentation is important to us, and we regret any inconvenience this may have caused. We are reviewing our processes to ensure that requests for experience letters and other necessary documentation are handled more efficiently in the future.
4.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Training and Development: Firstsource often provides comprehensive training programs that help employees develop their skills and knowledge, which can be beneficial for career growth. Work Environment: The company typically fosters a positive work environment with supportive colleagues and management, making it a comfortable place to work. Career Opportunities: There may be opportunities for career advancement within the company, allowing employees to grow professionally and take on more responsibilities. Job Stability: Firstsource Solutions is a well-established company in the outsourcing industry, which generally offers job stability and security.

Cons

Salary and Benefits: Compensation packages may vary, and some employees may feel that salary and benefits could be more competitive compared to other companies in the industry.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are proud to offer comprehensive training programs that help employees enhance their skills and knowledge. These programs are designed to support career growth and professional development, providing valuable tools for employees to advance in their careers. Our goal is to foster a workplace where colleagues and management are approachable, creating a comfortable and collaborative atmosphere. We encourage employees to take on more responsibilities and explore various career paths, supporting their professional growth and development. As a well-established company in the outsourcing industry, we offer job stability and security. Our long-standing presence in the market helps ensure a stable work environment for our employees. We recognize that compensation packages can vary, and some employees may feel that our salary and benefits could be more competitive compared to other companies in the industry. We are committed to regularly reviewing and improving our compensation and benefits packages to ensure they align with industry standards and meet the needs of our employees.
4.0
Aug 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Food company as compared to other bpo companies, work environment is very good there

Cons

Salary is little lower as compared to other bpo like jp, Accenture

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Firstsource Solutions Response
1y
Thank you for your feedback. We’re pleased to hear that you find the work environment and food at our company to be very good compared to other BPO companies. We strive to create a supportive and enjoyable workplace for all our employees. Regarding salary, we understand that compensation is an important factor. Our compensation packages are designed to align with company standards and reflect our commitment to fair and competitive pay within our industry.
Viewing 46 - 48 of 378 Reviews

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