Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "work environment" Reviews

3.0

Dec 3, 2024

It's good however can be boring after some time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work environment, support from management

Cons

Pressure to meet stats and hygiene issues

Firstsource Solutions Response

Thank you for sharing your thoughts! We’re glad to hear you appreciate the positive work environment and the support from management, as these are critical aspects of a healthy workplace. We understand that performance targets can sometimes feel demanding, but they are aligned with business goals and structured for mutual growth. Hygiene issues are taken seriously, and we encourage employees to report any concerns so they can be promptly addressed.

5.0

Dec 11, 2024

Nice work environment

Process lead

Recommend

CEO approval

Business Outlook

Pros

Great camaraderie between employees within the teams

Cons

Worst Management at American Express White Label first-party collections

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that the camaraderie between employees is strong. Regarding management, we’ve taken steps to improve transparency and clarity in our processes. We are committed to continuous improvement and appreciate your insights as we work towards making things even better.

2.0

Jan 29, 2025

Unfair work environment

Debt collector

Recommend

CEO approval

Business Outlook

Pros

Lots of help from floor managers and even the employees. Fun activities were offered to try and make the work more enjoyable.

Cons

Pay was terrible, no room to move up. Upper management is completely unfair to all employees. Bad communication throughout the whole company.

5.0

Feb 10, 2025

Great place to grow

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Employee oriented, very good work environment, great place to grow, everyday is a learning experience

Cons

Nothing really however if your someone looking for growth and learning then this is really the place for you

Firstsource Solutions Response

Thank you for your feedback, we take pride in fostering an employee-oriented work environment where growth, learning, and development are key priorities. We strive to create a workplace that not only supports professional advancement but also ensures a positive and collaborative atmosphere for all employees. Every day presents a new opportunity to learn, improve, and take on challenges that contribute to personal and career growth

2.0

Oct 1, 2024

Bad Management

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice work environment for employees

Cons

Process is worst and bad Management

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you find the work environment enjoyable. A positive and supportive workplace is something we strive to maintain, and it’s great to know that it’s resonated with you. Your feedback encourages us to continue fostering a great environment for all employees. While we strive to make our processes streamlined and efficient, we recognize that there may still be areas for improvement. We will look into any bottlenecks or issues you may be experiencing to ensure smoother operations. Additionally, we are committed to providing better support from management, ensuring that they lead with clear guidance and a focus on employee success.

5.0

Feb 17, 2025

A Rewarding Journey with an Exceptional Team

Manager operations

Recommend

CEO approval

Business Outlook

Pros

Supportive Environment: The team here is incredibly supportive. Colleagues are always willing to lend a hand, share knowledge, and celebrate each other's successes. Growth Opportunities: There are ample opportunities for professional development. The company invests in its employees through training programs, mentorship, and clear career progression paths. Innovation and Creativity: We are encouraged to think outside the box and bring new ideas to the table. This culture of innovation keeps the work exciting and fulfilling. Work-Life Balance: The company understands the importance of work-life balance and offers flexible working arrangements to help employees maintain a healthy balance. Inclusive and Diverse: Our team is diverse, and the company actively promotes inclusivity. This diversity brings a wealth of perspectives and ideas, making our work environment dynamic and enriching.

Cons

Always there is a place for an improvement and the company is working on it to make it as best place to work as possible.

Firstsource Solutions Response

Thank you for your wonderful feedback! We're delighted to hear that you appreciate the supportive environment, growth opportunities, innovation-driven culture, work-life balance, and inclusivity at Firstsource. Creating a workplace where employees feel valued, empowered, and inspired is a top priority for us. We completely agree that there is always room for improvement, and we are continuously working to enhance the employee experience and make Firstsource the best place to work.

5.0

Sep 13, 2024

Excellent workplace

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Learn, excel and grow with ample opportunities and supporting team and great colleagues Time management, incentives and open work environment. The best manager I had till date is Mr. Amith kumar...Joenelson Fernandez (A.M) and my TL Shahnawaz

Cons

Two way cab or increase in conveyance allowance i guess...

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you’ve had such a positive experience with learning, growth opportunities, and the supportive team environment. It’s wonderful that you’ve had such great colleagues and managers like Mr. Amith Kumar, Joenelson Fernandez, and Shahnawaz, who have contributed to your success. Regarding your suggestion about two-way cab facilities or an increase in conveyance allowance, we appreciate the input and will consider it as we look for ways to improve employee benefits.

4.0

Nov 27, 2024

The work environment was good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everything is good about this company.

Cons

Nothing is bad about the company

Firstsource Solutions Response

Thank you for your wonderful feedback! We’re thrilled to hear that you have such a positive impression of the company. It’s incredibly rewarding to know that our efforts to create a supportive and engaging workplace are appreciated.

4.0

Oct 7, 2024

Solid job

Customer account representative

Recommend

CEO approval

Business Outlook

Pros

Good schedule, great work environment, paid training

Cons

Benefits aren’t great, no vacation until 1 year of employment

Firstsource Solutions Response

Thank you very much for your valuable feedback. We're happy to hear of your satisfaction with your schedule as we continuoously aim to promote a healthy work life balance among all employees. Our work environments are fueled by our dedicated teams and a fostered culture of inclusivity, recognition, and appreciation. We are glad that this was exhibited in your experience. We are sorry to hear your unsatisfaction with our offered benefit plans, bonuses, and pto schedules. We are continuously matching our structures to compete with market standards but value input like yours when reviewing areas for our improvement. Thank you for your support as a part-time employee while with our organization. We wish you the best!

1.0

Nov 26, 2024

Worst company to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is no reason to work here, and work environment is hectic.

Cons

There is no support for the employees, and no use of working hard you'll be payed as the average worker.

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations. Providing a supportive work environment is a priority for us, and we are actively working on fostering better communication, support systems, and recognition for hard work. Compensation policies are aligned with industry standards, but we understand the importance of ensuring employees feel valued for their contributions and will continue to refine our practices.