Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "work environment" Reviews

5.0

Sep 15, 2025

My experience at Firstsource

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Very engaging and enthusiastic environment to work and grow in career. They provide support and encouragement at all levels and motivate to bring out our full potential to work towards achieving goals.

Cons

Everything is good till now.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the engaging work environment, support, and encouragement provided at all levels. We appreciate your positive remarks and will continue our efforts to maintain a motivating and growth-oriented workplace.

5.0

Sep 23, 2025

Great place to work

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Great place to work, Job security with steady work opportunities, Learning opportunities, Friendly work environment and team support

Cons

No drawbacks, everything is great

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value job security, learning opportunities, the friendly work environment, and team support. We appreciate your positive remarks and will continue our efforts to maintain a supportive and engaging workplace.

3.0

Aug 11, 2025

Bad work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good incentives Good infrastructure Okish work-life balance

Cons

Bad process management Work pressure with targets

Firstsource Solutions Response

10mo

We are glad to know that employees value the good incentives, strong infrastructure, and the balance we strive to provide between work and personal life. We do have structured processes in place to ensure smooth operations, though we understand that experiences may differ across teams. As for work pressure and targets, these are aligned with business requirements and client expectations, but we are committed to supporting employees in managing them effectively. We will continue focusing on creating a motivating work environment while balancing performance goals with employee well-being.

4.0

Aug 21, 2025

Overall Rating

Sr mortgage underwriter

Recommend

CEO approval

Business Outlook

Pros

Good work environment Timely salary Multiple domain

Cons

Some of the policy related to HR& Operation

Firstsource Solutions Response

9mo

Thank you for sharing your feedback.We strive to maintain a supportive and engaging work environment while ensuring policies across HR and Operations are clear and effective. We recognize that aligning employee benefits with industry standards is important to remain competitive and retain top talent.

5.0

Sep 29, 2025

N/A

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Working at Firstsource has been a rewarding experience, especially because of the supportive work environment and approachable management. The company offers good opportunities to learn and grow, with training programs and exposure to different processes that help in building skills. The workplace culture is friendly and team-oriented, making collaboration smooth and enjoyable. And Firstsource also encourages work-life balance compared to many other companies in the BPM sector. Overall, it’s a good place to start a career, gain experience, and grow with the organization.

Cons

Working at Firstsource can be challenging because the basic salary is often lower than industry standard.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the supportive work environment, approachable management, learning opportunities, training programs, and team-oriented culture at Firstsource. We note your observation regarding compensation, which is based on individual performance, and will continue working to ensure a fair and motivating experience for all employees.

5.0

Aug 7, 2025

The company offers a positive work environment, supportive leadership, and ample opportunities for career growth

Senior specialist

Recommend

CEO approval

Business Outlook

Pros

Offers insider insights into company culture, management style, and work-life balance. Helps candidates make informed decisions before applying or accepting a job offer.

Cons

There is no cons in FSL

Firstsource Solutions Response

10mo

Thank you for sharing your experience. At Firstsource, we are proud that employees recognize the value of the insights we provide into our culture, management style, and work-life balance, as these are the foundations of our workplace experience. We are glad to know that such transparency helps individuals make informed career decisions and feel confident in joining our organization. It’s encouraging to see there are no concerns highlighted, and we will continue building on this positive culture to ensure every employee feels supported, engaged, and motivated throughout their journey with us.

5.0

Sep 15, 2025

Secondment Role

Team executive

Recommend

CEO approval

Business Outlook

Pros

Supportive work environment, professional growth opportunities, transparent communication, and a clear commitment to employee development, which helps attract top talent and builds a strong employer brand.

Cons

No Cons observed as it is a Good Company to work with.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the supportive work environment, growth opportunities, transparent communication, and commitment to employee development. We appreciate your positive remarks and will continue our efforts to maintain a strong and engaging workplace.

5.0

Sep 10, 2025

Valuable Learning Experience with Leadership Opportunities

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

The organization fosters a collaborative work environment and provides ample opportunities for skill development. Leadership is supportive, and there is consistent encouragement to take initiative. Serving as SME and acting Team Leader has enhanced my leadership, communication, and problem-solving abilities. Training resources and peer support contribute positively to daily operations.

Cons

Balancing multiple responsibilities, such as SME and acting leadership roles, can be challenging at times. Recognition for additional contributions may be delayed, though it is eventually acknowledged. Shift flexibility could be better, but schedules are mostly manageable.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the collaborative work environment, skill development opportunities, supportive leadership, and training resources. We will continue exploring ways to enhance career progression, employee growth, and acknowledgment of contributions.

5.0

Aug 20, 2025

Firstsource Solutions Reviews

Closer

Recommend

CEO approval

Business Outlook

Pros

good work environment and supportive

Cons

I believe Firstsource should take bigger strides in branding—ensuring that every employee, partner, and client recognizes its identity, values, and impact. Let’s push forward with a vision that embeds Firstsource into every mind, strengthening the sense of pride and purpose in the work we do. It’s time to think big and take Firstsource to new heights!

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We offer a good work environment with a supportive culture, where employees feel encouraged and valued. Moving forward, there is an opportunity to further strengthen the company’s branding—ensuring that every employee, partner, and client recognizes Firstsource’s identity, values, and impact. By thinking big and pursuing this vision, Firstsource can enhance pride and purpose among its workforce while taking the organization to new heights.

4.0

Aug 15, 2025

My personal Experience

Process leader

Recommend

CEO approval

Business Outlook

Pros

I would say I had a fruitful journey within FirstSource. Started off at a junior level and climbed up the ladder in a short span of time which is a great indicator of a friendly, healthy, fair and employee centric work environment with endless growth opportunities. It continues to be a great experience as I continue to enjoy working and learning new things at work every day. Great experience and a great place to work at!

Cons

The only difficult part in my domain was rotational shift and rotational week off which made it very challenging to maintain a healthy work life balance.