Goodwill Retail Support Associate reviews

3.6

73% would recommend to a friend

(412 total reviews)

Catherine Meloy

70% approve of CEO

48% positive business outlook

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 412 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

412 reviews
2.0
Jan 16, 2014
Recommend
CEO approval
Business Outlook

Pros

I have worked part-time for Goodwill Industries for almost 6 years while attending high school and college. They have very flexible scheduling and I have met SOME pretty great people.

Cons

Goodwill has unrealistic expectations for their goals and quota, especially for how little they pay. Each year they give a TINY raise, maximum 3%. Corporate is greedy and management is filled with drama. There's practically a new manager every year and new regular retail employees every month-three months, not exaggerating. I think that says in itself how well this company treats their employees. Their mission? Please...one of the least genuine companies out there. Also, I would like to add that I exceeded the goals and quota they had set for me. I was an excellent employee who was punctual, professional, hardworking, and provided great customer service. They always told me I was a good employee. However, I tried time and time again to move up in the company. They would not even give me a single interview. They reasoned that I had no experience for any other position, so I could not move up. How am I supposed to gain experience when they wont give me a chance? And for that reason among many, is why I am leaving the company.

2.0
Dec 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Goodwill offers paid time and a half financial classes. You learn a lot in these free and paid classes that feed you, too. There was also the incentive of an extra $250 if you put your own $250 in a savings account. Goodwill hires criminals and mentally handicapped that can't find jobs elsewhere (also a con). They offer tuition reimbursement, an awesome retirement benefit, low premiums on healthcare. They don't genuinely care if you are 5 minutes late to work, even on a regular basis. They will always work around your schedule. There is a resource service that comes on a monthly basis to touch base with employees about everything from childcare to food stamps to doctors. There is also a department that deals with loans if you can't find any way to get a loan for an immediate need.

Cons

The management team at our store all have different ideas of what, when, where, why, and especially HOW things are done. They break rules all the time for customers and employees. Hourly employees don't hold their weight. Expect jobs to be done incorrectly and not fixed until the Vice President of Retail shows up.

Viewing 403 - 405 of 412 Reviews

Glassdoor has 9,743 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.