Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 412 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.2 out of 5 stars based on 412 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

73% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Benefits and you meet some great coworkers" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 115 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 893 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 85 reviews)); "Low salary and not good working" ((in 85 reviews))

Goodwill Retail Support Associate reviews

3.6

73% would recommend to a friend

(412 total reviews)

Catherine Meloy

70% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 412 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

412 reviews

3.0

Dec 21, 2013

Great Job for students.

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

flexible schedule, casual work environment , & room for growth

Cons

minimum wage & routine work.

3.0

Nov 14, 2013

Unorganized

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

friendly people, doing good, see fun things coming in first

Cons

unorganized, messy in backstock, scary customers, unprofessional management

4.0

Jul 25, 2013

Weird hours, Great times

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

I love my co-workers and management, the store I'm working at is very flexible about days off, and I feel accepted for my tattoos and pierced ears.

Cons

Sometimes I'm scheduled for some weird hours (half-day, 5 hours in the middle of the day, and such). I've also encountered the typical gruff and haggling customers from time to time.

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Great Job for students.

Unorganized

Weird hours, Great times

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