Is Goodwill a good company to work for as a Lead Sales Associate/Key Holder?

Lead Sales Associate/Key Holder professionals working at Goodwill have rated their employer with 2.7 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Lead Sales Associate/Key Holder Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Lead Sales Associate/Key Holder interview questions at Goodwill .

Does Goodwill pay Lead Sales Associate/Key Holder employees well?

Lead Sales Associate/Key Holder professionals rate their compensation and benefits at Goodwill with 2.3 out of 5 stars based on 37 anonymously submitted employee reviews. This is 19.6% worse than the company average rating for salary and benefits. Find out more about Lead Sales Associate/Key Holder salaries at Goodwill.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 572 reviews)); "Benefits and you meet some great coworkers" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 121 reviews)); "Good work environment very easy going" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 88 reviews))

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Goodwill

Goodwill Lead Sales Associate/Key Holder reviews

2.7

75% would recommend to a friend

(37 total reviews)

Catherine Meloy

100% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (37 reviews)

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Lead Sales Associate/Key Holder employees have rated Goodwill with 2.7 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Lead Sales Associate/Key Holder professionals have an average working experience there. Goodwill is rated 28% below average by Lead Sales Associate/Key Holder professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

37 reviews

2.0

Sep 2, 2025

Alright for a student

Key holder

Recommend

CEO approval

Business Outlook

Pros

Getting scholarships each year ($1000)

Cons

Not organized, crazy customers, etc.

4.0

Jul 2, 2025

Good place to work

Sales associate/key holder

Recommend

CEO approval

Business Outlook

Pros

Kind and caring people to work with, it’s nice to feel like you’re helping people

Cons

Long hours and tiring to keep the shop clean

3.0

Apr 26, 2025

Not worth it

Key holder

Recommend

CEO approval

Business Outlook

Pros

Good colleagues, Good hours, Helpful people

Cons

Insensitive to personal issues, unrealistic expectations, bad pay

Viewing 1 - 3 of 37 Reviews

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Goodwill Lead Sales Associate/Key Holder reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Alright for a student

Good place to work

Not worth it

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