Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Benefits and you meet some great coworkers" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 203 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 118 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 88 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

May 26, 2021

Horrible pay and managers

Warehouse associate

Recommend

CEO approval

Business Outlook

Pros

Paid time off and vacation time

Cons

The managers abuse their workers. One of the managers assaulted many coworkers by grabbing their butts or kissing them on the face. We reported him and he didn’t get in trouble at all. The pay was horrible. I worked there for 3 years and was only making $9/hr while people getting hired in were making $9 starting out. They take advantage of the hard working employees and we’re very racist and chose their favorites.

2.0

May 12, 2021

Great Mission, Great Staff, Immature Leadership

Executive vice-president

Recommend

CEO approval

Business Outlook

Pros

Most staff are genuinely energetic and smart, providing excellent contributions to their immediate and extended teams.

Cons

Leadership does not value culture. CEO Catherine Gaul-Stigge makes verbal attempts at fixing the culture only to undo any progress by her abusive and maniacal expletive hurlings toward staff. Former peers (the executive leadership team) do not properly manage the negative culture at the top nor do they check the frivolous spending on consultants and failed business ventures that the Board of Directors somehow fails to hold the CEO accountable for. This only further harms the people that need Goodwill's services.

4.0

Apr 27, 2021

Seems very nice from an overall view, but the smaller branches of GW need attention and direction

Psychiatric rehabilitation worker

Recommend

CEO approval

Business Outlook

Pros

Pay wasn't necessarily bad for the rural area, benefits, college tuition assistance, HQ provided coaching for life choices, freedom to try new things, company wide correspondence/emails weekly, opportunities for acknowledgement, opportunities for paid travel for trainings, opportunity to help others

Cons

Corporate needs to pay more attention to the smaller facilities and encourage more training for both supervisors and employees, facilities need better supervisor and program/business surveys for employees to identify issues, my facility was almost *too* lax to the point that there was no inspiration to work or motivation, my specific program had issues with lack of teamwork and gossiping/backstabbing

Viewing 298 - 300 of 9,232 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR

Goodwill

Goodwill reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible pay and managers

Great Mission, Great Staff, Immature Leadership

Seems very nice from an overall view, but the smaller branches of GW need attention and direction

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Goodwill reviews FAQs

Jobs at Goodwill