Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,235 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Nov 9, 2018

Cashier/production

Cashier

Recommend

CEO approval

Business Outlook

Pros

insurance benefits if full-time, paid holidays, holiday gift cards

Cons

management turnover rate, we had 5 in two years, promises of raises put off past time due to freezes, point system

1.0

Nov 7, 2018

Never recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is not much to say.

Cons

This use to be a company based off the mission. Now its based off greed. Poor leadership and lack of growth.

1.0

Oct 29, 2018

Manager

Recommend

CEO approval

Business Outlook

Pros

Executive Staff Benefits and Perks

Cons

Executive Staff Benefits and Perks which took $ from the mission; Human Services staff without reviews for 3+ years; Staff positions eliminated/created with new title next day by Department leadership who was drunk on the job, more than once and HR staff was in meeting with; Misleading Marketing "90 cents of every dollar benefits individuals with barriers to employment"; Board of Directors who appeared to be interested in "talking the talk, but not walking the walk" - more clients served when they were an $8M nonprofit than a $22M nonprofit; Marketing and Fundraising staff had better technology / budget / renovated office space than direct care staff and their clients; Human Services Staff weren't allowed at the Awards Ceremonies celebrating the Mission, unless you were a staff member/with client "status" i.e. dated people in prison

Viewing 346 - 348 of 9,235 Reviews

Jobs at Goodwill

Child Support Officer