Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment to grow" ((in 110 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 887 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "Low salary and not good working" ((in 94 reviews)); "No training provided for positions that should have training." ((in 92 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,235 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,235 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Oct 23, 2018

Msnagement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None, there mission is a lie

Cons

They stole all of the long time employees sick time I know one person who had at least 200 hours and they took it to implement a new plan which only amounted to a few days of sick leave, this has got to be against the law, these people accrued it and it belonged to the employee & they just took it & will not discuss it They also pay crap wages Asst. MGR with company 10 years get $13 hr

1.0

Oct 21, 2018

Awful just sweat shop factory bad!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good exercise makes every other job seem like cake,

Cons

Treats employees badly, I worked there 2 days was told I get lunch after 4 hours and I did on day 1. Day 2 I told a manager I was off to lunch made sure my areas was covered and went for literally 15 min. Got back another manager was angry I left 8 min early and docked my pay for the day and told me to go home so I quit. Wouldn't accommodate my special medical needs as I have hypoglycemia and need to have a Gatorade on hand when working rigorously they said it was against policy. I worked my rear end off there never complained and they just sent me home pretty embarrassing and degrading so I was forced to quit.

3.0

Oct 14, 2018

There’s never a dull day...

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

The work is pretty easy and there’s always something to do. The full time benefits are pretty good. Management is nice and understanding.

Cons

Always understaffed, which makes the atmosphere hectic and stressful. The customers destroy the store and can be difficult to help.

Viewing 349 - 351 of 9,235 Reviews

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Msnagement

Awful just sweat shop factory bad!!

There’s never a dull day...

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