Goodwill reviews

3.2

46% would recommend to a friend

(9,235 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
3.0
Oct 11, 2018

Sales Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the managers are sincere.

Cons

Short-staffed. Donations sometimes get out of hand.

3.0
Sep 29, 2018

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with the staff, helping others and the community.

Cons

No retirement plan, no raises, focus on numbers, pricing of clothing too high

2.0
Aug 28, 2018
Recommend
CEO approval
Business Outlook

Pros

The Goodwill mission alone is a great pro. The company does a lot of good to help those that are disabled and disadvantaged. There is a lot of room for growth, which in theory is a big pro, but unfortunately I think growth opportunities relate more so to cons.

Cons

Aggressive Regional managers that do as they please in search of meeting goals. Qualified managerial employees are pushed hard in a high employee turn-rate environment; they are expected to meet and exceed 100% of their job responsibilities and expectations while also including (but not limited to) filling in for and completing and exceeding 100% of the responsibilities for positions that are not filled, and always feeling the consequences for not performing fully in one or both/all roles. If highly qualified, be prepared to be sweet-talked into an introductory role (even if managerial) and wage. The promised role and wage in reality is seemingly never within sight. A corrective action is likely waiting for you at the beginning of your next shift. HR is fairly active, engaged, and present, but they want you to work through issues in the chain of command, so if for example your issue is with your Regional Manager's aggressiveness prepare for an uncomfortable chain of communications. HR stands for the Goodwill mission more than the employee. They always make clear that Goodwill employs for the store needs not the employees', regardless of how necessary any given employee or position may be to a specific location. They will move you without notice to any location they need you, and they need people everywhere. Growth is available because it's really truly hard to last without emotional and physical burnout.

Viewing 352 - 354 of 9,235 Reviews

Glassdoor has 9,736 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.