Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 113 reviews)); "Good work environment very easy going" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 875 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 260 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Skip to content Skip to footer

Notifications

Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,235 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Nov 19, 2018

Not Recommended

Photographer

Recommend

CEO approval

Business Outlook

Pros

Fast interview process, nice co-workers

Cons

Un-safe and dirty work environment, no pay raises, extremely poor upper-management

1.0

Nov 12, 2018

No thanks

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

They allow colored hair, piercings, tats etc.

Cons

Toxic work environment, drama, rumors floating around, management was awful with a “I’m not here to be liked” attitude. no limit to the number of items customers can bring into a fitting room (MAJOR THEFT PROBLEM) and so they leave ya a mess to clean up because the inconsiderate customers don’t bother hanging them on the rack for you they just leave it in a ball on the floor or in a cart 80% of the time. Management FORCE us to ask every single customer at checkout to donate there hard earned money to some “charity” we know nothing about. Management is unprofessional and talks about their employees. District and regional managers are usually out of reach and don’t respond when there’s a complaint. The place is simply garbage, literally.

1.0

Nov 9, 2018

blank

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Peers and employees very committed to their jobs and helping others.

Cons

Upper management "rules by fear". Treat employees badly. Pay is low. HUGE turnover due to poor morale and unrealistic expectations.

Viewing 343 - 345 of 9,235 Reviews

Jobs at Goodwill