Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 118 reviews)); "Work environment is good so" ((in 117 reviews)); "Flexible schedule was nice to have" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

2.0

Apr 27, 2018

Money hungry company

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

-Very community based, you see a lot of customers repeatedly -Friendly employees -Meet new people everyday -25% discount for employees

Cons

Constant changes in corporate and policies Nothing is confidential in HR especially complaints Corporate talking down to future managers Corporate stating to management to “work then like a sweat shop” that’s an actual quote.

1.0

Apr 10, 2018

Goodwill San Diego Too much stress, too many headaches

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

Full time work, vacation time, Steady paced helps shift time pass faster.

Cons

Perceived accountability, holding employees in higher standards than management. Aka "Do As I Say Not As I Do" They'll create your history of misdoings by micromanaging and taking things to extremes. If you leave for personal reasons they put a "do not rehire" in your file even if you left with proper notice and generally on good terms.

2.0

Mar 24, 2018

Goodwill Temps - Unprofessionally Run, Filled with Recruiters Who DO NOT CARE

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- They will look for a job for you. - They will train you for your new job. - You get paid weekly. - Paperwork and Orientation is covered in a walk through. - Quick hiring process. - Goodwill Temps will hire special needs individuals and/or individuals with a criminal record to give them a chance at working on a normal life.

Cons

- Recruiters are unprofessional and will talk on their cellphones during your interviews disrespectfully. - Recruiters are disorganized and do not keep up with your paperwork. I filled out paperwork twice because my recruiter was obviously need keeping up. - You don't get benefits for the first year of employment there, even if you are full time. - If you have a higher education, they won't help you. They are looking for followers, not leaders or inspirers. - They promise you your first assignment within 48 hours of your initial hiring, but this rarely happens. - They are not flexible at all with appointments or schedules, even if you are special needs.

Viewing 361 - 363 of 9,237 Reviews

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Money hungry company

Goodwill San Diego Too much stress, too many headaches

Goodwill Temps - Unprofessionally Run, Filled with Recruiters Who DO NOT CARE

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