Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 194 reviews)); "They also were great for the employees" ((in 120 reviews)); "Good work environment very easy going" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Oct 5, 2017

SHADY Non-profit

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have worked in non-profits 98% of my life and once you dig deep enough and get high enough you see that this is not a true non-profit. No non-profit has the backdoor dealing they do, the poor treatment of employees, low low wages, poor policy, and overall toxic environment that I have seen from goodwill.

Cons

Once people get a true inside look at this company people will freak.

1.0

Oct 3, 2017

Blind leading the blind

Store associate

Recommend

CEO approval

Business Outlook

Pros

I met some interesting customers. Most of the people I worked with are nice.

Cons

You are worked to the bone in an understaffed environment. Working here is probably not good for your health, with the itching, constant spraying of pesticides, etc. Don't bother doing a great job, because you won't get a raise or a promotion if you do. It is frustrating to work here if you care because mgmt doesn't seem to. All mgmt was hired from the outside. Mgmt works together to botch your performance evaluation

3.0

Aug 30, 2017

Processor

Recommend

CEO approval

Business Outlook

Pros

Very great benefits. Its easy to move up in management.

Cons

Donations coming in can get extremely gross. Space is small for all the product coming in. As a backdoor person you should get paid more than other positions because it is a very physical job from unloading/loading trucks, moving furniture, etc. Not very flexible with hours

Viewing 373 - 375 of 9,237 Reviews

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SHADY Non-profit

Blind leading the blind

Processor

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