Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 194 reviews)); "They also were great for the employees" ((in 120 reviews)); "Good work environment very easy going" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Aug 28, 2017

Not good place to work

Processor

Recommend

CEO approval

Business Outlook

Pros

One of the few things I liked about working at Goodwill was getting paid weekly. I also met some very sweet people there that still to this day are close friends.

Cons

They pay almost minimum wage, you may get health benefits but with the pay you get you can't even afford to pay the co payment to see a doctor or dentist. The store I worked at which was on Rainbow cheated customers by doubling the prices on red tag days so you would pay what they really wanted for items.

1.0

Aug 11, 2017

Manager

Recommend

CEO approval

Business Outlook

Pros

The people are lovely easy to get along with .

Cons

BAD MANAGEMENT! They have favoritism and treat the elderly really bad . Specially the store in 79th st New York 10027 . Worst store to work new store manager has fired all staff . Would lie to fire you. Very disrespectful. That's why I QUIT ! This job is the worst don't take or shop there . They don't meet budget I seen the store manager steal from the Safe . Really poor environment. Hr is the worst they would insult you with a smile . The worst company I have ever worked for .

4.0

Jul 22, 2017

Comfortable, but needs improvement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great mon-fri hours, health insurance, vacation & sick time. Office workers have a little more freedom than the instructional aides, but management tries to accomadate. OK pay. You feel like you make a difference in lives.

Cons

Not really room for advancement. Hardly any pay raises, even with minimum wage increase. Some managers add more "duties" that arent technically your job/ run you down & stress. Dont feel important at times, except to the DDA clients.

Viewing 376 - 378 of 9,237 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Not good place to work

Manager

Comfortable, but needs improvement

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