Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 204 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Jun 24, 2016

Store Manager

Store manager

Recommend

CEO approval

Business Outlook

Pros

Benefits that's about it they do promise you a good amount of pto but good luck using it

Cons

The place was a dump. I trained for two days sorting clothes. I was then left to run the store i was told on several occasions the store looked alot better. I came in for my shift on a thursday and was told by the VP to get out. He didn't feel I was a good fit anymore this is 3 months after starting. I tried to ask him why he said you need to go and walked me out. I was approved for us benefits. The whole organization is disorganized and says one thing and does another

3.0

Jun 24, 2016

It's a decent job

Donation and production associate

Recommend

CEO approval

Business Outlook

Pros

- the people you work with make your day bearable - the actual business, Goodwill as a nonprofit, is a great organization - if you think abstractly, you are really contributing to your community (although the events of the shift may cloud that thinking)

Cons

- store management treats production associates like peons, essentializing employees to production goals and percentages - customers are often condescending and rude to the staff, if you take this job be prepared to "grin and bear it"

3.0

Jun 17, 2016

1/2 & 1/2

Store manager

Recommend

CEO approval

Business Outlook

Pros

Meeting new people, who know a lot about collectible, and being able to learn about different types of items. Never seeing the same thing twice.

Cons

The physical labor involved in order to make sales goals. The turnaround rate for sales associates. Yikes.

Viewing 409 - 411 of 9,237 Reviews

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Store Manager

It's a decent job

1/2 & 1/2

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