Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 204 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

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Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

3.0

May 13, 2016

Goodwill Doesn't Always Stand For GOODWILL (Central & Coastal VA)

Retail assistant manager

Recommend

CEO approval

Business Outlook

Pros

Core Values that place morals and ethics at the forefront. Customers, Donors, and Associates from many walks of life.

Cons

Midlevel management does not uphold Goodwill Core Values, and likes to grossly violate Goodwill Policy to their own ends.

3.0

May 8, 2016

A good place to start out.

Career consultant

Recommend

CEO approval

Business Outlook

Pros

Great coworkers with a passion for their field. Creative thinking is encouraged, and individuals are asked for their solutions to problems which arise on a regular basis.

Cons

The chain of command gets muddy at the lower end of management. Promotions to lower management are not based on ability, but on positioning. Mistakes get made by rookie supervisors, and middle management is obliged to support poor decisions.

1.0

Apr 26, 2016

Ex Team Leader

Team lead

Recommend

CEO approval

Business Outlook

Pros

The only pro is the fact that they have killer benefits (But this is only if you are luck enough to receive full time, and each location only has 3 spots available to full time out of 20+ employees

Cons

hours, work, pay, customers, coworkers, corporate office, no full time positions unless in management.

Viewing 415 - 417 of 9,237 Reviews

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Goodwill Doesn't Always Stand For GOODWILL (Central & Coastal VA)

A good place to start out.

Ex Team Leader

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