Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 204 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,237 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Apr 4, 2016

Goodwill is a Terrible place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros to working for Goodwill.

Cons

Goodwill is a massive "non-profit" scam. The people in the highest positions are profiting, and the lowly workers are paid so poorly that they qualify for "extreme poverty level". They pretend to be doing good while victimizing and taking advantage of their workers, particularly the disabled workers, some of whom do not even make minimum wage. It is a culture of greed and distrust, with terrible management. Workers are encouraged to inform on their peers for any perceived or real transgression, everything is on camera, no privacy. It is a culture of "NO".

4.0

Mar 21, 2016

Goodwill Cashier

Cashier

Recommend

CEO approval

Business Outlook

Pros

Flexible with school, an easy job and great first job.

Cons

Very little hours. money hungry executives care more about making money then giving back. Randomly told us we'll be be open for Easter last week after being closed for the holiday for years. Goodwill only cares about making money and not its "values"

1.0

Mar 20, 2016

Depressing workplace

Production associate

Recommend

CEO approval

Business Outlook

Pros

1 hour lunch Co-workers Set Schedule

Cons

Overwork for poor pay Management Human Resources Lack of consistency Very high turnover Harsh work environment Poor benefits Safety guidelines constantly ignored

Viewing 418 - 420 of 9,237 Reviews

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Company ratings over time

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Reviews by job title

Goodwill is a Terrible place to work.

Goodwill Cashier

Depressing workplace

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