Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 100 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Apr 1, 2015

Corporate decisions/rules has sent morale into a nosedive.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Most of the fellow employees are great people.

Cons

Corporate gives us sick days, but gives verbal and written reprimands if you take it; even with a doctors excuse. Breaking this rule can end in firing. The same goes for personal days. Request must be submitted far in advance and then OK'd by management. So much for "personal". Short of a funeral for immediate family, you won't get off. The dress code is from hell. We used to wear comfortable jeans with blue shirts. Now it is uncomfortable, hot clothing with belts and aprons. Store managers are caught in the middle; forced to implement unfair policies and create stress in the workplace, or ignore corporate and do what is right making the workplace much more bearable but incurring the wrath of higher ups.

1.0

Mar 31, 2015

never again

Cashier/processor

Recommend

CEO approval

Business Outlook

Pros

employee discount, free life insurance policy, and due to incredibly high turnover, availability of overtime for "cross-trained" employees.

Cons

catty coworkers, micromanagement, no pay increases ever, the corporate spokesperson begun our orientation by saying "you are very lucky to work for us", they hire disabled people to perform simple jobs at the same pay everybody else receives, and expects you to pick up their slack, and most of all, they claim to be such a charitable company but they sell FILTHY, raunchy, torn and tattered textiles overseas for a very high profit. i cannot believe that a company surviving solely off of donated goods and tax cuts for helping the disabled and poor cannot afford to pay anymore than minimum wage to their most dedicated employees.

4.0

Mar 3, 2015

The impact of Goodwill of Silicon Valley in the community.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The environment is great. It is a macro management organization. The organization is financially secure. The Senior Leadership Team empower the staff and push impact instead of numbers. The organization is financially diverse. The programs it provides are actually making a difference. It seems like one big family rather than a gossip arena.

Cons

They do not provide retirement. Because it is a non-profit the pay is below the for profit world and the resources available to the staff to service the clients can be limited. As government grants and funding dissipate, programs can be eliminated and staff laid off. The board is a non contributing board which hampers the ability to receive funds from foundations and other resources.

Viewing 442 - 444 of 9,238 Reviews

Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Corporate decisions/rules has sent morale into a nosedive.

never again

The impact of Goodwill of Silicon Valley in the community.

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Goodwill reviews FAQs

Jobs at Goodwill