Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 100 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Oct 3, 2014

Very Easy Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

(For the most part) my managers are awesome and give a little overtime when they have it for whoever asks. Its the easiest job you will ever have and sometimes a kind of fun when you get to merchandise (think interior designing). Also, great hours!

Cons

Complaining customers, cheap customers, people always hassling you for something. But hey, that's just retail in general.

1.0

Sep 28, 2014

Run ... Don't walk... away from any management job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The discount, decent vacation and sick time. Recycling to improve the environment. Affordable items for customers who might otherwise struggle to provide for their families.

Cons

Absolutely no consistency in personnel, directives, horrible working conditions, no promotions from with-in, total bedlam and confusion. No encouragement, only threats and "big brother is watching" attitude. So sad as the concept of employing the disabled is a good one- just poorly executed here. The customers are mostly crooks.

3.0

Sep 25, 2014

One of A kind!

Custodial and maintenance apprentice

Recommend

CEO approval

Business Outlook

Pros

Improved work ethic Overtime if needed Most salaried staff is easy to work with Excellent job training

Cons

Management in my opinion was to dependent on the monthly bonus Not all in store policies were explained thouroughly

Viewing 454 - 456 of 9,238 Reviews

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Very Easy Job

Run ... Don't walk... away from any management job

One of A kind!

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