Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 100 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Sep 15, 2014

Goodwill provided a great opportunity to grow.

Management

Recommend

CEO approval

Business Outlook

Pros

Great learning experience while working in a fun culture.

Cons

AS time went on Senior managements goals became unrealistic. They did not practice what they were preaching (they is upper management). Organization became to focused on the money.

3.0

Sep 12, 2014

Great company--not so great as a long-term career option

Retail/sales associate

Recommend

CEO approval

Business Outlook

Pros

The company has good morals and values their employees. Coworkers are friendly and seem happy to be there. Management is approachable and understanding. Both the employees and customers are extremely diverse; you get to see people from all walks of life here. Their mission--to put people to work--is clearly very successful.

Cons

The pay is very low and there are hardly any benefits, especially if you're a part-time employee. It's often understaffed. You're expected to do a lot for not a lot of compensation. In addition, you AND your family and friends are not allowed to shop at the store you work at. There's also not much opportunity for advancement.

2.0

Aug 28, 2014

Good for short term management, false promises for promotion

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The salary was very good for the amount of hours worked.

Cons

The hr department was seen as a threat and did not work with store management.

Viewing 457 - 459 of 9,238 Reviews

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