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      Goodwill

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      Goodwill reviews

      3.2

      46% would recommend to a friend

      (9,241 total reviews)

      Catherine Meloy

      50% approve of CEO

      39% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      2.8

      Compensation and benefits

      2.8

      Career opportunities

      Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      3.0
      Jul 11, 2012

      Demanding work, low pay, lack of appreciation for employees, and difficulty with advancing career.

      Floor associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Their mission of putting people to work. The customers and assisting people to find what they need. Noble mission and do a lot of good for the community.

      Cons

      Do not value employees. Inability to move up in most cases. Education is useless. Treatment of average employees by store managers can be difficult and unsatisfactory. Although not advertised, the bottom line is more important than employees. Health benefits are discount insurance only, no sick leave offered but do earn personal time off. Beginning salary is a little better than minimum wage with quarter per hour raises annually depending upon performance. Job Job is not

      2.0
      May 21, 2012

      Don't do it!!!!!

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Salary, ok benifits and decent work schedule

      Cons

      I have one word "Greedy"

      4.0
      May 21, 2012

      Pays decently, mostly forgiving and understanding of its employees, but ever-changing and lacks communication

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay for the type of work. You get paid $8.50 an hour to hang clothes all day or work the cash register. If your store makes its weekly goal, you can get bonuses of $25-$80 depending on your position. There are also contests periodically which, if your store makes good sales, can get you lots of "Goodbills" which you can spend at any Goodwill. Depending on your location, there is a surprisingly large amount of really nice things donated that, even though everything has to hit the sales floor before you can buy it, you still get to see the stuff first and sort of get first pick. They promote from within very often, and will transfer people to other stores in order to give them an available promotion as well. They train you in many different areas of the store too, so you don't necessarily have to do the same thing every single day. They are also known to give problem employees second, third, and fourth chances before firing them, so it's pretty difficult to lose your job there.

      Cons

      Transportation is a nightmare. They can't hold onto drivers, their trucks constantly break down, and they can't figure out how to make an effective truck schedule. Sometimes takes them way too long to fire some lazy employees who don't do their work properly. Oftentimes, instead of firing you, they transfer you to another store, I guess just to see if you fit in with any other group any better. That means the problem doesn't really get dealt with, it just moves. They change their policies all the time too, and they don't have a great system for notifying everyone of the changes. They'll send an e-mail out describing how they want something done, but they won't fully explain themselves, then get mad whenever they get confused responses from managers. Then they'll send another e-mail out further explaining it, and finally after everyone gets it right, they change their minds and say they're going to stop doing it that way now and to go back to the way it used to be.

      Viewing 502 - 504 of 9,241 Reviews
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      Glassdoor has 9,743 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.