Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Benefits and you meet some great coworkers" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 115 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 893 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 85 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,241 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Apr 12, 2012

Great mission, poor pay.

Program manager

Recommend

CEO approval

Business Outlook

Pros

The company has a great mission, and the coworkers are fantastic. The company also holds great events to promote the company within the community.

Cons

Their pay is sub-standard across the board. It was only when I left this employer that I realized how low their salaries were across all departments compared to similar positions in the labor market.

4.0

Mar 18, 2012

I was treated very well by my supervisor and my fellow co-workers.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have a lot of program that are aimed at helping the unemployed, which is how I came to work there, however briefly, find jobs. They work with people who have disablities or who have criminal records, and so on.

Cons

I worked at e-books, which is where books get sold online. The books came in these heavy containers that were sometimes broken or the wooden platforms carrying them would sometimes be in varying degress of disrepair. This poses a certain level of danger, because, as I mentioned before, the containers carrying these books would be very heavy and could easily earn someone a trip to the hospital if the containers would fall over and the person couldn't get out of the way in time.

1.0

Mar 14, 2012

Living in poverty to help others in poverty

Case manager (job coach)

Recommend

CEO approval

Business Outlook

Pros

You have a great opportunity to help others.

Cons

Where do I start? Cut throat is the name of the game when it concerns middle management. Since all of the Employment and Training positions are grant funded your Team Manager could eventually be your co-worker. The mentality is to prevent growth to prevent potential competition. Teamwork does not exist in this organization. These are the worst managers that I have ever encountered with regards to how far they will go to stab you in the back. If you can...stay away from this place!

Viewing 505 - 507 of 9,241 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

Goodwill reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great mission, poor pay.

I was treated very well by my supervisor and my fellow co-workers.

Living in poverty to help others in poverty

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