Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 561 reviews)); "Benefits and you meet some great coworkers" ((in 391 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "Good work environment to grow" ((in 120 reviews)); "They also were great for the employees" ((in 119 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 895 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 96 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,241 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Aug 11, 2025

Nothing left

Utility

Recommend

CEO approval

Business Outlook

Pros

Little more chill than the food industry. Sometimes its slow. Store management does care about everyone a bit. compensation is also ok. And at least at our store we had DEIA tested by recent hires and did alright.

Cons

Everything else. Its ruined. New management came in and ruined the culture too at this point. That was all we had left.

1.0

Aug 9, 2025

Bad company

Cashier

Recommend

CEO approval

Business Outlook

Pros

Wow you get a discount but you can’t buy at the same day or even if you finished your shift

Cons

Everybody leaves or suddenly disappear while they leave you alone with long line of people and if you take a break or just go to the restroom they look for you and the managers they always blames you or false accusation towards the employee. The company pressure the managers to the employees to make certain amount of round up , when they advertise opportunities for employees which is a lie

2.0

Jul 29, 2025

Toxic Culture and Dishonest Mission

Program manager

Recommend

CEO approval

Business Outlook

Pros

Contributes to community Work/life balance

Cons

No development or training Micromanagement Toxic culture with advancement is a dangling carrot to manipulate performance Not LGBTQ friendly

Viewing 535 - 537 of 9,241 Reviews

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Toxic Culture and Dishonest Mission

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