Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 112 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 893 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 82 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,241 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jun 2, 2025

Horrible Management From Top Down

Ecommerce associate

Recommend

CEO approval

Business Outlook

Pros

You'll get paid decently, you'll always have 40 hours. You'll always have 2 days off.

Cons

Don't go to HR, they will never be on your side. Never try to be honest with ANYONE because all they care about is you being a perfect little drone. You will be overworked to the max.

2.0

May 29, 2025

Despite the name, it's anything but goodwill.

Production associate

Recommend

CEO approval

Business Outlook

Pros

It gives second chance employment for those with less than sparking backgrounds and special needs

Cons

▪︎It's a greedy and misleading company in whole. The quotas that are humanly impossible. Even the long standing employees (17yrs) doesn't make the quota. ▪︎The manager at the one I worked at lied all the time to the employees and didn't take accountability for any of her mistakes. ▪︎ All the donations are priced by employees with no real training on quality, value or market price of things and the prices are decided willingly so the same two things can be priced totally different. ▪︎The benefits for suck, I was paying $300+ biweekly and it hardly covered meds. ▪︎ The training style reminds me of my dad... Non existent.

2.0

May 12, 2025

Low pay, no hopes of improving my life.

Marketing director

Recommend

CEO approval

Business Outlook

Pros

I get paid nothing to do a lot of work.

Cons

Everthing about working here is a con. Especially management.

Viewing 544 - 546 of 9,241 Reviews

Jobs at Goodwill

Donated Goods Donation Attendant Part Time

Wares Processor Part-Time

Retail Sales Associate