Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,244 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,244 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,244 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

2.0

Dec 22, 2023

"Misleading consumers" should be added to their Mission Statement

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

They always paid me on time.

Cons

Deceptive business practices, dishonest management team, Very inflated prices that benefit C-level employees with huge bonuses & retirement packages. Their "clients" are required to work in either stores or warehouses in exchange for the "benefits" they receive. The way the company is set up, Goodwill can legally pay "clients" less than minimum wage in exchange for the benefits they receive. Their advertising misleads people into thinking that their donations are helping people who need it.

4.0

Oct 30, 2023

Part-time job

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

I started as a cashier but thankfully was able to move around within the store. I find myself putting the donations on the shelves, re-hanging clothing, or working at the door taking the donations. I like this type of work because then i wont get bored just standing at the register.

Cons

During my interview, I was told that one of their polices was that they could not sell any item without a tag. I questioned the statement about this policy but got no good answer back. After the first month of working, i noticed that at least once a week i would have to call a manager to address this problem with customers. Causing the line to backup and people to complain. I have only worked this job part time but I don't think i could work it full-time. Though, sometimes management would make an exception with what they sell and make the cashier look like the one in the wrong. I don't believe its intentional but it would be nice for them to make a more formal rule of when they can sell items without tags.

1.0

Oct 11, 2023

Dont do it

Processor

Recommend

CEO approval

Business Outlook

Pros

discounts coworkers coming across cool items able to shop in-store sometimes

Cons

horrible pay managers are power driven

Viewing 604 - 606 of 9,244 Reviews

Jobs at Goodwill

Janitor, Monday-Friday 9:30 pm-6:00 am, Brightpoint Communit College Midlothian

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Retail Sales Associate

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

"Misleading consumers" should be added to their Mission Statement

Part-time job

Dont do it

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