Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,244 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,244 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,244 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Oct 9, 2023

Not worth the little dollar

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

Good working staff and customers

Cons

Terrible leadership and communication style

2.0

Sep 29, 2023

Toxic environment

Medical records

Recommend

CEO approval

Business Outlook

Pros

They will hire you if you are disabled, especially if it's physical

Cons

FMLA and other accomodations are difficult to get approved because management are hypocritical about supporting disabilities. There is a lot of personal HIPPA violations against the employees, violations of privacy and disabilities discriminations. Privately poll the employees and exemployees (those who resigned for mental wellness).

1.0

Sep 25, 2023

My feedback

Front end cashier

Recommend

CEO approval

Business Outlook

Pros

I'm a people person I enjoy assisting and helping customers... I work in sales before I manage and ran my own store back in Indiana..

Cons

I do not care for they set up and the way things I ran also the pay is not enough... One of the managers can be very unprofessional in the way of handling employees..

Viewing 607 - 609 of 9,244 Reviews

Jobs at Goodwill

Janitor, Monday-Friday 9:30 pm-6:00 am, Brightpoint Communit College Midlothian

Donated Goods Donation Attendant Part Time

Goodwill

Goodwill reviews

Company ratings over time

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Reviews by job title

Not worth the little dollar

Toxic environment

My feedback

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