Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 574 reviews)); "Great coworkers and a fun enviorment" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 197 reviews)); "They also were great for the employees" ((in 122 reviews)); "The work environment was good" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 278 reviews)); "Horrible upper management ie corporate ." ((in 194 reviews)); "No training provided for positions that should have training." ((in 98 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,245 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

5.0

Aug 28, 2023

Working hard to serve and create a great work culture

Chief executive officer (ceo)

Recommend

CEO approval

Business Outlook

Pros

Goodwill is a nonprofit serving the community in workforce development by helping people find and train for jobs and upskill. We provide training like the Virtual Reality Forklift Driver training and other job certification training. We also strive to cultivate an excellent work culture for our 800+ employees.

Cons

We, like most nonprofits, are always challenged by the expanding scope of community needs and are always seeking ways to fund the mission.

3.0

Aug 24, 2023

Decent

Production associate--goodwill store

Recommend

CEO approval

Business Outlook

Pros

Above minimum wage pay and they hire disabled people as well as recovering addicts and felons. Good for a second chance.

Cons

I think the amount of work vs the pay doesn’t match up and the higher ups lack empathy or compassion. The people who tag clothes and wares get bonuses but nobody else does AKA cashier and store associates.

1.0

Aug 23, 2023

Grants Manager

Manager of grants administration

Recommend

CEO approval

Business Outlook

Pros

Good mission of helping others

Cons

No culture. Zero flexibility. No support of family and especially moms. Zero maternity or paternity pay. Benefits are lacking. Huge turnover.

Viewing 613 - 615 of 9,245 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

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Reviews by job title

Working hard to serve and create a great work culture

Decent

Grants Manager

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