Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 572 reviews)); "Benefits and you meet some great coworkers" ((in 376 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,242 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,242 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

5.0

Sep 30, 2014

I really Loved this job and the people I worked with I just had to much on my plate at the time of departure.

Wares associate

Recommend

CEO approval

Business Outlook

Pros

The people were real not unpleasent like one job was more important than the other, everyone worked together and were very happy to help each other.

Cons

I can't think of anything to change

3.0

Sep 30, 2014

Enriching experience

Lead retail associate

Recommend

CEO approval

Business Outlook

Pros

Training, employee development, community involvement.

Cons

High production goals, work-life balance, value of employees

1.0

Sep 28, 2014

Run ... Don't walk... away from any management job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The discount, decent vacation and sick time. Recycling to improve the environment. Affordable items for customers who might otherwise struggle to provide for their families.

Cons

Absolutely no consistency in personnel, directives, horrible working conditions, no promotions from with-in, total bedlam and confusion. No encouragement, only threats and "big brother is watching" attitude. So sad as the concept of employing the disabled is a good one- just poorly executed here. The customers are mostly crooks.

Viewing 8632 - 8634 of 9,242 Reviews

Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I really Loved this job and the people I worked with I just had to much on my plate at the time of departure.

Enriching experience

Run ... Don't walk... away from any management job

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