Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Benefits and you meet some great coworkers" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 115 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 893 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 85 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,241 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,241 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

3.0

Aug 14, 2014

Decent workplace for entry level

Retail associate

Recommend

CEO approval

Business Outlook

Pros

Employees work well as a team and willing to help when you need assistance. Leadership is accessible and compensation is on par with industry.

Cons

Turnover is high which can cause teams to change often. Department is goal oriented so if others are not pulling their own weight, your perks can decrease. Hours are inconsistent but not unusual for the nature of the business.

2.0

Aug 14, 2014

Great if you just like to be busy, terrible if you really know whats going on

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Get to work with some very nice customers and employees

Cons

Companies values are typical corporate greed with the pretense of being a non profit organization

4.0

Aug 14, 2014

Store Manager Makes the Difference

Cashier

Recommend

CEO approval

Business Outlook

Pros

Goodwill is a benevolent company with over 90% of its proceeds going back into company-owned charity programs. Goodwill will hire those who are handicapped and have a rocky record. The company values are its strong point and are emphasized during training. Employees are encouraged to take initiative and improve the store, and management is receptive to new ideas and working with local charities. Employees may rise through the hierarchy. This is a great first job or job for students.

Cons

The prices were raised for the Southern and Western Colorado Goodwill stores and veteran and senior discounts were limited. My branch used to offer clothing vouchers for local programs but discontinued them. This struck me as immoral for a company. Customers could be difficult at times since Goodwill does attract all sorts of people. I worked front of store but heard in the back/factory there was a lot of drama between workers.

Viewing 8689 - 8691 of 9,241 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

Goodwill reviews

Company ratings over time

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Reviews by job title

Decent workplace for entry level

Great if you just like to be busy, terrible if you really know whats going on

Store Manager Makes the Difference

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