Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 575 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment very easy going" ((in 115 reviews)); "Flexible schedule was nice to have" ((in 105 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 887 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 273 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,240 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,240 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Aug 12, 2014

Not a good place to work

Donations

Recommend

CEO approval

Business Outlook

Pros

None really they were rude to us a lot

Cons

They were rude didn't work with my schooling and they made fun of me

3.0

Aug 12, 2014

Mixed Bag

Nurse

Recommend

CEO approval

Business Outlook

Pros

The good things are really good. They really believe in their mission statement to empower disadvantaged people, and some very kind people work for the organization. I've never had so much fun at a workplace, and the work is relatively easy. Many opportunities for networking and additional training are available, schedule permitting. They emphasize safety and customer service.

Cons

The pay is not competitive at all, and I feel that management in many areas does not appreciate its employees. There's always the shadow of "You don't like it, there's the door." Although there's a great variety of training announced, it's no good to you if your schedule is so tight that you can never attend. And I've often felt that management had its own agenda with no intent to listen to me or my peers' feelings and ideas.

5.0

Aug 11, 2014

I loved working with the great staff and enjoyed meeting all the customers at this wonderful store.

Cashier

Recommend

CEO approval

Business Outlook

Pros

I had the opportunity to move from the back sorting and pricing to a cashier position. It was very good to learn how the operation worked and would of loved to trained for a management position if I would have been able to stay.

Cons

The only challenge I had was my schedule of working nights and weekends. My family life did not adjust to the schedule

Viewing 8692 - 8694 of 9,240 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)