Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 575 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment very easy going" ((in 115 reviews)); "Flexible schedule was nice to have" ((in 105 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 887 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 273 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

5.0

Jul 21, 2014

Great company to work for. Many opportunities to better oneself as well as the community.

Retail iv supervisor

Recommend

CEO approval

Business Outlook

Pros

The mission of the company i to provide people with barriers to employment find sustaining work, but they go so much further with their community engagement.

Cons

No cons unless you are afraid of hard work. Retail level.

1.0

Jul 21, 2014

Horrible

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The two good things of working here is being able to see cool items and the friends you'll make with your coworkers and customers.

Cons

Horrible management. Impossible to buy items you actually want. Mind numbing repetitive work.

4.0

Jul 21, 2014

Goowill is always looking for ways to help those who help themselves

Administration

Recommend

CEO approval

Business Outlook

Pros

The ability to grow and learn in several areas at one. It's not just sitting at a desk all day, it's also being a part of the community and networking which I enjoy.

Cons

Not enough vacation time and long days. Hours are 8-5 (which most jobs in this type of office setting is 8-4 or 9-5). I got one week of vacation when I started, but it won't be until the END of year 2 before I earn enough PTO to take barely one week off....and that's if I don't get sick or have to use a vacation day here and there. We get 3 sick days which 3 out of 365 is just not enough. It takes more than 3 days to recover just from a cold or flu!

Viewing 8710 - 8712 of 9,238 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

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Reviews by job title

Great company to work for. Many opportunities to better oneself as well as the community.

Horrible

Goowill is always looking for ways to help those who help themselves

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