Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 118 reviews)); "Work environment is good so" ((in 117 reviews)); "Flexible schedule was nice to have" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,237 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Jan 21, 2015

Good company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is an easy retail job.I found it interesting to see all the random things people donate. The company supports its local community through employment programs and goods for needy people. They offer an Employee discount.

Cons

They do not always promote from within and are slow to offer raises. Employees must wait 24 hour before they can purchase anything donated. If an item isissing a tag a customer can get an instant price but employees are not permitted to.

3.0

Jan 21, 2015

Created a program for landscaping an 11 acre campus with the use of special needs team.

Landscaper of the flagship campus at fletcher square

Recommend

CEO approval

Business Outlook

Pros

I was able to teach 3 autistic people how to do landscaping, as well as learning more ways on how to work with autistic individuals myself.

Cons

Safety from the Goodwill Industries was well below what was needed for special needs people working outdoors. The pay grade is only about half of what it should be.

4.0

Jan 20, 2015

donor greeter

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

it is a fun and easy job

Cons

it is a little bit disorganized

Viewing 8866 - 8868 of 9,237 Reviews

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Goodwill reviews

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Good company to work for

Created a program for landscaping an 11 acre campus with the use of special needs team.

donor greeter

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