Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 113 reviews)); "Good work environment very easy going" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 875 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 260 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,235 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jan 27, 2014

Working for Goodwill Industries makes your coworkers feel like family.

Cashier

Recommend

CEO approval

Business Outlook

Pros

Great place to gain teamwork experience and to learn accountability.Goodwill is a fair employer, giving credit where credit is due.

Cons

At times you feel like you are standing on thin ice. There are secret shoppers who come though and grade the employees, leaving with management their full report.

4.0

Jan 26, 2014

Flexible job that worked with college life

Cashier

Recommend

CEO approval

Business Outlook

Pros

Great Management, Wonderful manager where I worked. I received two raises in the course of a year and a half, based on my work performance-they really cared about and respected the employees who deserved it. They also dealt with problems efficiently, and listened to employee concerns.

Cons

Perhaps a little too much expectation with some of the work, and some volunteers should have been screened a little more carefully(some were convicted felons doing community service, and we would only find out until after we had started working with them.)

3.0

Jan 24, 2014

An Interesting Experience

Donation door attendant

Recommend

CEO approval

Business Outlook

Pros

Diverse group of people to work with, experience in retail, not too challenging of work, easy pay.

Cons

VERY physically demanding and very repetitive if you're not a door attendant. If you are a door attendant prepare to do much more work than anyone else, to the point it becomes near impossible to get it all done in the time provided. If you close as a door attendant, you will have to take out the trash, clean the ENTIRE store, mop, clean the bathrooms, pick up clothes, and vacuum, all while keeping watch on the door. I've worked in multiple stores and they're all the same, it's always difficult to get everything done in the time provided, so you have to start early or try to get someone to help you. Front end people do nothing but close their registers during close.

Viewing 8875 - 8877 of 9,235 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR

Goodwill

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Working for Goodwill Industries makes your coworkers feel like family.

Flexible job that worked with college life

An Interesting Experience

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