Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 569 reviews)); "Great coworkers and understanding store manager" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 114 reviews)); "work environment is good and" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "Low salary and not good working" ((in 89 reviews)); "No training provided for positions that should have training." ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jul 15, 2013

Great Company to work for!!!

Educator

Recommend

CEO approval

Business Outlook

Pros

Goodwill is a great company to work for. They are very respecful of individual differences and accomodating to those with special needs. They offer decent pay and great people to work for!!! I am very proud to work there!

Cons

You work long and hard hours with very little time off in comparison to other jobs in education, but the working environment is much better than most jobs in education.

3.0

Jul 7, 2013

So far, so good

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

- work/life balance - flexible scheduling - easy daily work

Cons

- Minimum wage pay - low amount of scheduled hours

5.0

Jun 29, 2013

Working for the Job Connection (Goodwill Workforce Solutions)

Information & referral specialist

Recommend

CEO approval

Business Outlook

Pros

strong business-community relationship, gym reimbursement, benefits (for full-time), 30% discount on Goodwill merchandise, can sleep well at night knowing you work for a company with good intentions, thorough training that is actually applicable to your life outside of the job

Cons

position could be full-time but instead they split it into part-time positions for two people, slow to receive introductory employment materials (badge, email, log-in, etc.)

Viewing 9094 - 9096 of 9,227 Reviews

Jobs at Goodwill