Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "work environment is good and" ((in 121 reviews)); "They also were great for the employees" ((in 119 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 871 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jan 7, 2013

Holds True To It's Mission

Job developer

Recommend

CEO approval

Business Outlook

Pros

Like-minded, caring coworkers. Truly makes a difference in the community. Can change people's lives for the better. Good benefits. New senior management is making changes to help even more people. Excellent opportunities for job changes and advances within SOME of the programs.

Cons

HR department is like an exclusive club that is hard to access. HR allows it's employees to get away with A LOT. While new senior management is making many positive changes, some of the holdovers are stuck in the past and heavily rely on favoritism.

1.0

Dec 30, 2012

is good will doing the most good?????

Store manager

Recommend

CEO approval

Business Outlook

Pros

Sure you get 30% off all the time 50% if your store makes goal.............

Cons

This branch of goodwill has no real reality of ethics. NO insurance unless you work 35hrs or more (good luck getting over 20hrs) Raises are given every year 10cents if you meet your performance goals. So if you are 90% of the American population who work's Because you need $$$$ and Insurance this isn't the company for you!!!! Oh and by the way I'm a Manager (i.e.) none these issue's affect me, yet i still think this all needs to change!! Wake up GOODWILL........

4.0

Nov 30, 2012

Nice place for older people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Coworkers are very nice and the working scheduel is relatively flexible.

Cons

there is no clear careeer path.

Viewing 9112 - 9114 of 9,227 Reviews

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