Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "work environment is good and" ((in 121 reviews)); "They also were great for the employees" ((in 119 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 871 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Aug 27, 2014

terrible experience

Production supervisor

Recommend

CEO approval

Business Outlook

Pros

Occasional bonuses (usual only about $50 and only if the store exceeds it's budget that month)

Cons

terrible management in the retail stores

2.0

Aug 12, 2014

Not a good place to work

Donations

Recommend

CEO approval

Business Outlook

Pros

None really they were rude to us a lot

Cons

They were rude didn't work with my schooling and they made fun of me

1.0

Jul 20, 2014

slave/back breaking labor for peanuts.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is nothing decent nor kind to say about Goodwill industries of Denver.

Cons

I'll list them because like legion there are many: 1.Donation attendants do everything from hauling furniture to training the newcomers and get no respect nor recognition for their efforts 2.extremely low pay for the work demanded. 3.management has no idea what peak hours/day means and will only schedule up to four people to handle weekend after sale days. 4.trucking seems to be unmanaged and does whatever it wants and only seems to come on time if a district manager gets on the phone. 5.don't expect any advancement whatsoever if you are not a manager. 6."raises" do not exist.

Viewing 91 - 93 of 9,226 Reviews

Jobs at Goodwill