Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Sep 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Getting a job there is easy, which one expects of Goodwill, which acts as an employer of last resort, and the store management is friendly, concerned, understanding, and competent. Hours OK for a part-time employer, giving you the max number of hours while still keeping you part time, and store management will help make your schedule work for you. Overall, Goodwill is a good way to get your foot in the door if you're having trouble gaining practical work experience, but isn't good for much else...

Cons

They are no longer taking employees full-time, period, regardless of what they tell you. Career advancement takes ages, especially as a part-timer. There's no sense of professionalism among the clerks, and because they are loathe to fire anyone (turn-over is atrocious), you may very well end up having to deal with loathsome co-workers for your entire stint there. Upper management is the real problem though. The quota system they use to measure productivity creates perverse incentives that make the store run worse, not better, creating overflowing, messy shelves and clothing racks and discouraging proper organization. They sell culturally appropriative costumes during the Halloween season, segregate toys by gender, and otherwise only pay lip-service to social responsibility. They don't seem to grasp basic business principles and refuse to listen to complaints and suggestions brought forth by clerks and store management.

1.0
Sep 7, 2014

runaway now

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

50 off donated stuff. thats it

Cons

high school drama,manager thinks everyone is out to get her.

1.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

It was a pay check.

Cons

Leadership had no idea what was going on in the market, management did not follow any of the company policies, they would hire a lot of people but there was a lot of people getting fired to. Was a very negative place to work had a lot of great ideas that worked in my store and they did not like it so it would go away then gripe. The worst company I have ever worked for in my life.

Viewing 88 - 90 of 9,227 Reviews

Glassdoor has 9,728 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.