Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 123 reviews)); "work environment is good and" ((in 116 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 266 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Nov 14, 2018

Sweat shop

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The coworkers, it's a job

Cons

Pushed to make an unrealistic quota and price average everyday. Little do they know half the processors just print tags and stuff them in their pockets. No incentive, since only management gets bonuses for your work.

2.0

Nov 13, 2018

Input

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits and the weekly schedule was good

Cons

company culture was very skewed towards favoring baby boomers and disregarding and not promoting younger generation. Didn't ask or want to here feedback about how to improve and stuck in ways for years. Burn out from getting promoted and then having to keep the previous job as well, so ended up working a lot of overtime and no relief or work/life balance.

2.0

Oct 12, 2018

Store Manager

Store manager

Recommend

CEO approval

Business Outlook

Pros

You meet some great people while hiring or customers that make it all worth it. You get to learn many life skills because you are left to fend for yourself. You can advance very fast if someone quits they basically let anyone move to management and there are few who actually had to work to show they wanted the promotion. Its a place to learn about different things and antiques. You will learn management skills that you can take with you to a future job.

Cons

Always overworked and underpaid You are always short staffed You are expected to beat sales everyday but without the proper tools given to achieve that. Upper management are so fake and lie to you just to shut you up. Your struggles and sacrifices will always go unnoticed The community involvement is non existent You are just another number to them they forget we are all people and we are their bread and butter They play favorites so just know that if your not a favorite you aren't going to be respected To say you are the best one day and tomorrow it is all for nothing cause you were just another number To them

Viewing 145 - 147 of 9,226 Reviews

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Sweat shop

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Store Manager

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