Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 123 reviews)); "work environment is good and" ((in 116 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 266 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

May 20, 2017

Production associate/lead

Production manager

Recommend

CEO approval

Business Outlook

Pros

Medical, dental, vision. PTO, paid holidays, paid sick leave. Consistent schedule, decent hours.

Cons

Typical capitalist business hiding behind a philanthropic mask. It's never enough for the guys at the top making all the big bucks. They always want more more more from their lowly employees. They made a big deal about raising everyone to the $15/hr minimum wage and then cut employee hours.

1.0

May 19, 2017

You have been warned

Customer service/warehouse attendant

Recommend

CEO approval

Business Outlook

Pros

There are not any real pros to working with this company other than potentially meeting good people, if you are lucky.

Cons

Excessive micromanagement, nearly pays minimum wage, hard physical labor, constant exposure to the elements, unsafe work environment. If you are promoted you will barely be paid more than minimum wage, manager make less than I have at other entry level jobs. Goodwill has also been exposed for misappropriation of funds in recent years (supposedly a nonprofit), they also recently ended a program in which they were providing employment to mentally disabled persons, leaving them all unemployed and majorly upsetting their life habits.

3.0

Apr 23, 2017

Just one of the sheep

Cashier

Recommend

CEO approval

Business Outlook

Pros

Looking for a job is tough, their mission is to get people jobs, which is good

Cons

You are just one of the sheep, good employess are overlooked, bad ones don't get caught

Viewing 163 - 165 of 9,226 Reviews

Jobs at Goodwill