Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
5.0
Jul 10, 2017
Recommend
CEO approval
Business Outlook

Pros

A Self-Motivated position with a lot of freedom as long as you meet the daily quotas and standards. Great benefits company wide. Management team is very receptive.

Cons

Procedures are always shifting slightly and training needs to be a little more in depth so minor problems don't crop up later at the expense of the employee. Sitting at a computer all day doing such repetitive work is very mind-numbing.

3.0
Jul 7, 2017

Team Member

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent flexibility for college students, the actual job is highly rewarding as well as the opportunity to make a difference

Cons

Management and the company itself continuously bend principles of ethics. I've had to provide a note from my primary physician in order to use the bathroom and have water in the back work room throughout the work day. Management vehemently expresses favoritism and employs bullying tactics to ensure employee fear. I've had my personal items thrown away during my day off via management without notice because they were "cluttering the space". I've made numerous calls to HR with no response. They don't care about you as a human nor an employee, you mean nothing to them. Additionally, the work environment is immensely unsafe and routinely breaks fire codes and OSHA regulation.

2.0
Jun 28, 2017

Clerk/Processor

Recommend
CEO approval
Business Outlook

Pros

Excellent benefits package, including 403(B) and paid time off after 90 days. Even part timers could earn paid time off.

Cons

This has got to be the most POORLY managed company in regards to its retail operation that I have ever had the misfortune to be a part of. Upper management keeps attempting to streamline and unify processing for an industry that it CAN NOT be made uniform for! The nature of the business is that its product is donations... Donations means each location has different items and different amounts of items at each store. What works at one store, may not work at another The donations themeslves are most often DISGUSTING, unsanitary and unhealthy to be around, let alone handle. Much of it is covered in human waste, blood, mold, etc... You have the option of wearing gloves and dust masks, both of which are insufficient for the levels of contamination you will encounter. However, upper management keeps increasing the amount of clothing that each processor MUST produce per day! It doesn't matter what else is happening at the store, or if it is understaffed... The numbers MUST be met, or you will be wrote up. If you are ONE MINUTE late punching in, for whatever reason, then you will be wrote up. You also must wait two days to purchase any item. You are worked like a slave and I do not say this lightly. The amount of work and the ABHORRENT and often unsafe conditions the processors are forced to work in for the pitiful amount of money offered per hour is an insult. Also, due to LEGAL problems corporate does not want to discuss, Goodwill is no longer employing "participants" in their retails stores, or has no one else noticed? So all in all, they are not quite as charitable as they would like everyone to believe.

Viewing 160 - 162 of 9,226 Reviews

Glassdoor has 9,727 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.