Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 123 reviews)); "work environment is good and" ((in 116 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 266 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Dec 27, 2015

Not recommended

Cashier/processor

Recommend

CEO approval

Business Outlook

Pros

The pros...well I honestly can't think of any besides my coworkers. They made my time there somewhat tolerable.

Cons

Unrealistic expectations of employees to meet goals such as stocking clothing, sorting, putting items out on the floor etc. Treat their employees crummy, all they seem to recognize is the negative. They steal from employees, paying for less time than was worked...make sure you check you hours against the hours they have. They mislead about holiday pay. Make sure you have a clear understanding of this or you will be working the holidays without any extra pay. They love to give write-ups. Don't allow employees to make an announcement when it's close to closing time which forces employees to stay later than their scheduled shift. So rather than getting out by 10 p.m. it was 10:30 or 11 more often than not.

4.0

Dec 16, 2015

Family enviornment

Store manager

Recommend

CEO approval

Business Outlook

Pros

I worked for goodwill for 2 years in a management role. As a non profit it is very gratifying work. I worked in a store setting and found the people and staff to be the best.

Cons

Continuously under-staffed, receiving donations, sorting, processing, pricing, the demands are very high. It was extremely difficult to stay ahead of potential problems and assigned goals due to the constant under-staffing and low budgets.

1.0

Nov 11, 2015

BadWill

Store manager

Recommend

CEO approval

Business Outlook

Pros

For retail it was only a 40-45 hour work week. The pay was good and the co-workers were excellent. The people that worked in the stores really care about "The Mission"

Cons

They made up reasons to cut all the top tiered salaries and made new positions in management in order to pay less.

Viewing 175 - 177 of 9,226 Reviews

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