Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

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3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Sep 8, 2019

This place is gonna close soon.

Career consultant

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule. If you like flexibility with nobody holding you accountable and no uniform set of standards, here you go. Soak it in because that is the only perk you get. I would say working with the clients is a reward, but it is very disappointing when management drops the ball on program funding, and we leave the clients high and dry.

Cons

HIGH turnover company-wide. Workforce Development. I went through five supervisor changes in about a year. Eventually became my own supervisor, taking on duties with no promotion. I saw about 50% of my department leave in my almost 2 years there, not to mention the high number of people leaving the company in general. If you do your job well, you are overworked with no promotion in sight; discrimination.

1.0

Sep 11, 2017

Goodwill? Nope, just abuse.

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

My fellow co-workers. The people that stuck around through the abuse and awful treatment we suffered through.

Cons

Management, hours, pay, lack of proper compensation when injured

1.0

Aug 20, 2016

Store Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good health coverage, pension plan, 403(b), vision, dental, consult a doc, tuition reimbursement, emergency assistance program, opportunity for internal advancement.

Cons

It's not that bad until you become a Manager. The District Managers are hired from unsuccessful store Managers who beat down the successful store managers until they quit. Managers pay is not enough for the beat down you have to take.

Viewing 16 - 18 of 9,218 Reviews

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