Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Jan 22, 2016

booklister

Booklister

Recommend

CEO approval

Business Outlook

Pros

clean warehouse with strict and challenging tasks and plenty of ways to advance. very easy to work there but co-workers complain like babies.

Cons

employees and supervisors bullied me around the clock and HR allowed this to happen and joined in on bullying me. I have a disability and pretty much dehumanized and humiliated for that.

2.0

Dec 10, 2015

Assistant Store Manager

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

* No items to inventory as all items are donated... * You decide what you want to do each day

Cons

* Lowest salary I ever had as a manager... * EMPLOYEES WATCHED ON CAMERA AS IF THEY ARE THIEVES... * The business is run as a "for-profit" vs a "non-profit" business

5.0

May 28, 2015

assistant

Former assistant manager

Recommend

CEO approval

Business Outlook

Pros

good benefits ,excellent pay everyone was nice where i worked at. management was nice and we got bonuses. We didnt have to pay for uniform.

Cons

not enough workers on any shift. they will fire you quickly if you come up 2.00$ short in your drawer.

Viewing 19 - 21 of 9,218 Reviews

Jobs at Goodwill