Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Sep 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Your customers leave happy. Especially if they are a low income family shopping for their children. It's a good feeling. Time off benefit was good.

Cons

Everything else. I was a store manager of Goodwill of the finger lakes in upstate New York. They really romance you to get you in and sell the organization to you more than the other way around. Very little support from the home office. Your people do insane amounts of work under a lot pressure for minimum wage while the CEO makes over $300k a year at a so called non profit organization. The retail staff at the main office is strictly amateur hour. District manager will not listen to anything you say and always talks over you. There is never any communication between people at the office and nobody ever had any idea what anyone else is doing. They plead poverty all the time yet spend tons of money on ridiculous things like donation centers that get 20 donations a week. It's next to impossible to get anything at your store fixed if there is a maintenance issue.

1.0
Sep 8, 2014
Recommend
CEO approval
Business Outlook

Pros

You can take leave of absences when you need them. Mind you however they are unpaid.

Cons

High turnover rate and no advancement of low level employees. We get 10 min breaks for 6hr work days Im not sure if thats even legal. A yearly raise of 2 cent now its been cut to 1 cent. Uniforms are a joke and weekly schedules are random. They expect you to save the world and don't give you the help or training to succeed. Only care about sales and this overall company is a joke.

1.0
Aug 7, 2014
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed working with the RSA's and fellow CSS's and CSM's.

Cons

The month long training, while it was thorough, and did certify for CPR and the push forklift, left very minimal training on the sale floor. The safe is in the front of the store, and counting three times daily with crackheads, and crazy people shopping the store is a security risk. Their money management systems are so outdated that it takes large amounts of time to count every bit of change by hand! You are not paid for gas and if you have to commute, you're basically S.O.L. A majority of the locations in Central Arizona you have to share restrooms with transient, drug addict and overall disgusting customers. Often crack pipes and even from time-to-time overdosed customers are discovered in the public restrooms. I really feel for the production team, they are exposed to all sorts of dangers, and health risks with some of the donations. If you are bad with written tests, run. I have an extensive customer service history and because I have a learning disability with taking tests, they showed zero sympathy. I failed the exam, but had full comprehension of the material taught. When I discovered I failed the exam, I addressed the trainers if I needed to seek new employment, they wouldn't give me a definitive answer. Two weeks later, they call me into the management office and fired me. They say that the donations put people to work, but they fire people at the drop of a hat. Ironic. The CEO makes millions, yet they get donations FOR FREE. Something is off about all of that. I'm just saying, something is not right. They wouldn't even offer me an RSA position. So much for putting people to work.

Viewing 22 - 24 of 9,218 Reviews

Glassdoor has 9,719 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.