Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Benefits and you meet some great coworkers" ((in 373 reviews)); "Flexible hours and good if you’re in school" ((in 191 reviews)); "They also were great for the employees" ((in 119 reviews)); "The work environment was good" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 879 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 275 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Mar 21, 2014

Think twice before you start a career at Goodwill

Transportation

Recommend

CEO approval

Business Outlook

Pros

They do have a decent benefit package. Employees receive holiday pay for 8 holidays a year and 80 hours of paid time off after first year but this also includes sick leave. Regular employees are a great bunch of people

Cons

Where to start...The employee handbook should be titled "1001 ways for us to fire you" also as goodwill is a non-profit that you expect is a charity, as we all know the charity work is minimal and most of the money goes to executive salaries. A co-worker who is disabled but a regular employee was fired for eating a piece of donated candy (candy that comes in donations is regularly consumed by employees as Goodwill does not sell it). Management is unfair and egotistical. New policies are less safe but make management look good. Workmans comp claims are high which will prove that point. Overall this place is like a prison

1.0

Jan 30, 2013

Terrible slave labor and harassment

Management

Recommend

CEO approval

Business Outlook

Pros

Easy to get employed none after that

Cons

No room for growth Rules constantly change Management has no clue how to run their stores

1.0

Nov 30, 2011

stay away from this place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some of the fellow employees are very nice and good people.

Cons

I don't even know where to start.. The revolving door of employees - hired and fired in the crazy cycle. In one week you could see 3 people go and 3 new ones (at least) just to see at least one of them quit within the first 3 days. This place needs a serious shake up from the top down. Canada Revenue Agency, Human Rights Tribunal and media should take a closer look at what goes on in this "company". Mistreatment, lies, abuse of employees are standard practices - not an exception. Their pay is akin to those in the 3rd world sweatshops, not a civilized 1st world country. The organization is going downhill market wise and employment wise for the last few years and there are no improvements being made to do anything about it. My advice to anyone looking at this place - stay away from them unless you don't mind being treated like trash and kick in the butt with minimum pay, not paid overtimes, no benefits at all and no prospects for the future. Union is joke in this place - totally sucking up to the execs. They will not protect you.

Viewing 25 - 27 of 9,218 Reviews

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Think twice before you start a career at Goodwill

Terrible slave labor and harassment

stay away from this place

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