Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Aug 16, 2010
Recommend
CEO approval
Business Outlook

Pros

Some Friendly Customers Decent Schedule Not many night hours THINKING I was helping the less fortunate Only place to offer me a job when I needed one

Cons

VERY unsafe neighborhood People wanting free hand outs Management taking credit for employee decisions Ability to be terminated based on lies Lied to about raises, promotions, and bonuses Low-level employees don't see any "profit sharing" at this non-profit. Management sees hundreds of thousands. Took advantage of my skills and my dependence on their paycheck.

2.0
Jun 2, 2009
Recommend
CEO approval
Business Outlook

Pros

The mission and the customers make coming to work worthwhile. The direct service team is eager to welcome new people and you can feel hard they balance their efforts to be both organizationally compliant with innovative approaches.

Cons

Staff are given few opportunities to demonstrate their unique talents and skills, and stifled from innovative actions or initiatives. Praise is hard to come by, and exec. leadership personalities are demoralizing and sometime abusive. Goodwill is a place you want to commit yourself to, but you quickly see it as a place to transition from.

3.0
Nov 1, 2021

Okay, but could be better.

Recommend
CEO approval
Business Outlook

Pros

For the most part working as a Cashier at Goodwill is pretty easy. We get a 30minute lunch break. My co-workers are very friendly welcoming, and helpful. I love that we have a digital time clock system and get direct deposit.

Cons

The customers can be a real pain, because they are always trying to find way to get over on you and get items for basically nothing even though everything in the store is already highly discounted compared to what they would have originally sold for. Also some of the policies can make working a little difficult, such as the fact that Cashiers do not have the authorization to do returns, exchanges, employee checkouts, or line voids on their own. So every time one of these situations come up I have to call for a manager and them wait for them to finally come up to the front to put in their code and do it themselves. Doing this every time always causes a hold up and I just end up with a long line of frustrated, impatient customers. Another thing I recently found out is that we do not get paid overtime, mainly because we aren't allowed to get overtime, and can actually get written up if we ever do get overtime. Then we have to work holidays, but we do not get any kind of holiday pay other than our regular wage. Employees aren't even allowed to shop at the store they work at, so you would have to go all the way to another store just to shop and use your employee discount. Its almost impossible to get a steady schedule.

Viewing 28 - 30 of 9,218 Reviews

Glassdoor has 9,719 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.