Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 204 reviews)); "They also were great for the employees" ((in 116 reviews)); "work environment is good and" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 867 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 90 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Oct 31, 2025

Not a good place to work

Workforce development specialist

Recommend

CEO approval

Business Outlook

Pros

Coworkers were great - had a lot of heart and commitment. The company culture is trying hard to be inclusive.

Cons

My experience was that working for GOODWILL is not a good place for people with disabilities. I disclosed on my interview that I am a person with disabilities and I use Paratransit. I managed to last six months in this job and it was a struggle with management. It took me four months of advocating to finally get a bench to sit on to wait for Paratransit. I couldn’t get the company to get me an assistive program to help me with typing. I think I was a perfect fit for this position as my skills and experience fit the position. Often it felt like a daily struggle as I had to explain basic concepts that apply for folks who have disabilities. I had 30 to 40 hours of work to fit into a 20 hour slot. My manager was forcing me to change my hours, and it would make it even harder to get to work using taxis and Paratransit. I felt very unwelcome from direct management and the workplace was chaotic. I left after six months.

2.0

Oct 23, 2025

Overworked

Production supervisor

Recommend

CEO approval

Business Outlook

Pros

Management isn't constantly on your back

Cons

Only higher people with disabilities or over 55 for government kickbacks. So all manager roles are over worked due to lack of Labor workers

1.0

Jul 27, 2025

DO NOT WORK FOR

Sales associate

Recommend

CEO approval

Business Outlook

Pros

- Seeing what comes to the sales floor first - Some coworkers are decent to work with - Company provides help with filing taxes and access to talk to a financial advisor to talk about resources within the community and planning for a budget

Cons

- Upper management does not listen to concerns and treats you like a child or robot - Company does not want you talking to other employees and isolates you so you may not talk to other employees during your shift - Company forces you to ask people for donations at check out, if you do not hit a certain percentage goal you get a write up for this - People often donate clothing or items that smell like cat pee or damaged beyond repair - Turn over rate was ridiculous, having to pick up extra shifts constantly otherwise you are " Abandoning your shift" and will be terminated - Managers will get in trouble if they kind to employees and will not be able to advance in their careers -

Viewing 232 - 234 of 9,232 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR

Goodwill

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Not a good place to work

Overworked

DO NOT WORK FOR

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