Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment for the most part" ((in 110 reviews)); "Flexible schedule was nice to have" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 268 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 94 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Jul 18, 2025

Not a good willed place

Sorter

Recommend

CEO approval

Business Outlook

Pros

Not really anything to be completely honest other than my coworkers were nice

Cons

Unclean, dark dirty room forced to sort through rodent droppings and bed bugs with things like lingerie without gloves, and you spray a disinfectant spray and then off those clothes go to be bought unknowing to the buyers how gross it is. It smells bad, and all the company cares about is their quotas

2.0

Nov 12, 2024

Last resort employment

Retail associate

Recommend

CEO approval

Business Outlook

Pros

Will hire almost anyone, for better or worse. Offer generally available benefits. Training not required. Insight into company's actual workings and foot-in-the-door to retail. Easy to work a schedule and draw a paycheck without concern for advancement, longevity, or particular care for the work. Non-profit staus may encourage one to believe they are actually doing good.

Cons

Peter Principle in action. Work scheduling a mess. "Customer service" used as excuse for breaking their own policies to the detriment of employee morale and safety. Poor management goes unchecked. Revolving door of employees, due to hiring failures, disappointing working conditions, and indiscriminate firing of people. Poor pay. WASTE. Riding on the laurels of a non-profit status and history of a name. Sales promotions almost nil. Employees treated as invaluable and expendable. Could be a decent workplace if employees were much better trained and treated with value.

1.0

Nov 1, 2024

Bad management

Recovery counselor

Recommend

CEO approval

Business Outlook

Pros

The team are small, if you prefer working with less people that is a plus

Cons

Terrible management with higher positions

Viewing 235 - 237 of 9,232 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR