Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Nov 11, 2022
Recommend
CEO approval
Business Outlook

Pros

I’ll let you know if I find one

Cons

- Micromanagement is rampant - Policies are not consistent across departments. For instance, some departments come in at 10 or are allowed to work from home whenever they like—some come in once or twice a month—while other departments are required to be at work by 7:55am and cannot work from home (despite it being feasible). Some watch your time like a hawk, knocking your hours for ever little thing while in others you don’t ever have to put in your PTO. People take weeklong vacations and don’t use a single day of PTO. - Store are dirty and some don’t even have working restrooms (yet they’re requiring staff to be there) - Hierarchy, bureaucracy, and workplace politics dominate the company - Poor wages - Constantly required to do events outside of work (unpaid) and drive all over Houston and surrounding areas (as far as Sealy!). - Company is plagued with ‘It’s the way we’ve always done things’ mentality that stifles innovation, creativity, and holds the company back. - Management is extremely lacking. The term ‘manage’ in regard to Goodwill is more of an oxymoron than anything else. They’re mostly incompetent. - Insufficient training - Company pays you for your time rather than your output and work. You’re expected to sit at your desk for 8 hours a day. If you don’t have any work? Then sit at your desk and stare at the wall. This is beyond stupid. - If it isn’t evident yet, they treat employees like little children. - 30min lunch breaks. Never had less than an hour lunch break in my professional career. - Will not let your sick days go negative. Sick days accrue at a certain rate. If you have 3 sick days available and get the flu which keeps you out for a week, your salary gets docked 2 days. - C-suite and other execs are all but worthless. - Weird company culture that borders on cult-like. - Sunk-Cost Fallacy plagues the company in many different areas - Everyone wears 50 different hats and no one is compensated fairly for it - They lie in interviews. Told me I’d be able to work from home half the time (week on/week off). Complete lie. Also lied about work hours (found out I’d have to come in over an hour earlier than they said during the interview) - Onboarding process is a complete joke.

1.0
Nov 3, 2022
Recommend
CEO approval
Business Outlook

Pros

There is a lot of great people there as well as this is a place that gives people 2nd chances in life without judging them for there past.

Cons

I just want to warn anyone from working at the Delaware outlet or warehouse. I would just suggest staying away. I was a warehouse and outlet manager who was pregnant and during my time my boss tried to pin me and the other manager against each other which caused a lot of issues. Once we finally came together and saw what was happening he than retaliated against me and started asking me to do things I wasn’t doing before this time as I was be coming more pregnant and he knew I was high risk. HR pretty much pushed for me to go on leave so they could avoid a law suit if the issues kept going on. It was all very sad. HR called me one day and didn’t realize they were leaving a message and I can hear them talking about me in the message. They were supposed to be doing an investigation and nothing came of it. The boss is still there. Every person in the warehouse had issues with him along with many other women in company that were in other stores or warehouses. I can’t explain how much this job meant to me for a lot of reasons and the company failed me and the other managers as well as many employees in this situation.

1.0
Oct 23, 2022

Non-Profit believes all people are replaceable.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Non-profit, some good management, great training for supervisors/management, Average benefits

Cons

lack of strong leadership, has policies that are very outdated, using a more 1950's factory management style rather than any real leadership. Pay is atrocious which is understandable knowing this is a non-profit, but the CEO makes over $850,000 a year. Goodwill needs to concentrate on their most valuable assets, their employees!

Viewing 253 - 255 of 9,232 Reviews

Glassdoor has 9,733 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.